Shipping Policy
Thank you for shopping with Orneve. We are committed to delivering your jewelry safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons or promotional sales, processing times may be slightly longer.
2. Shipping Locations
We currently ship across India.
If international shipping becomes available in the future, this policy will be updated accordingly.
3. Delivery Time
Estimated delivery times:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier availability and local conditions.
4. Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed at checkout before payment.
- Any promotional free shipping offers will be clearly mentioned on the website.
5. Order Tracking
Once your order is shipped, you will receive:
- Shipping Confirmation Email
- Tracking Number
- Courier Partner Details
You can use the tracking number to monitor your shipment’s progress.
6. Delivery Attempts
Our courier partner will make delivery attempts as per their policy.
If the customer is unavailable during delivery:
- Additional delivery attempts may be made.
- The package may be returned to us if delivery cannot be completed.
Additional shipping charges may apply for re-dispatching returned orders.
7. Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
Orneve is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
8. Damaged Package
If your package appears damaged upon delivery:
- Do not accept the package if it is visibly tampered with.
- Take photographs of the package.
- Contact our customer support within 48 hours of delivery.
We will investigate and provide a suitable resolution.
9. Delayed Deliveries
Delivery delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Government restrictions
- Unexpected logistical issues
While we strive to deliver on time, Orneve cannot guarantee delivery dates under such circumstances.
10. Lost Shipments
If your shipment appears to be lost:
- Contact us with your order number.
- We will coordinate with the courier partner to investigate.
- If confirmed as lost in transit, we will arrange a replacement or process a refund as applicable.
11. Partial Deliveries
If your order contains multiple items, they may be shipped separately depending on product availability.
You will be notified if your order is dispatched in multiple shipments.
12. Delivery Confirmation
An order is considered successfully delivered once it has been delivered to the address provided during checkout and confirmed by the courier partner.
Please ensure someone is available to receive the package.
13. Shipping Restrictions
We reserve the right to decline or delay shipments to locations where delivery is not feasible due to courier limitations or legal restrictions.
14. Contact Us
For any shipping-related questions or assistance, please contact us:Orneve
Website: https://orneve.com