Shoppable Jewelry

Orneve Logo Dark
Menu

Refund and Returns Policy

Refund & Return Policy

 

At Orneve, customer satisfaction is our top priority. We take great care in ensuring that every jewelry piece reaches you in perfect condition. If you are not completely satisfied with your purchase, please read our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You receive the wrong item.
  • The product has a manufacturing defect.
  • The product is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, certificates (if applicable), invoices, and accessories must be included.
  • The product must not show any signs of wear, alteration, or damage caused after delivery.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized jewelry.
  • Engraved products.
  • Earrings (for hygiene reasons).
  • Gift cards or promotional items.
  • Products damaged due to misuse, accidents, or improper care.
  • Clearance or final sale items (unless damaged or defective).

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos showing the issue (if applicable)
  3. Our team will review your request and respond within 2–3 business days.

If approved, return instructions will be shared with you.

4. Return Shipping

  • If the return is due to our mistake (wrong product, damaged item, or manufacturing defect), Orneve will bear the return shipping cost.
  • If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

We recommend using a trackable shipping service for your return.

5. Refund Policy

Once your returned product is received and inspected:

  • You will receive an email confirming the status of your refund.
  • If approved, the refund will be processed to your original payment method.

Refund processing times:

  • UPI/Wallet: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 5–7 business days

Processing times may vary depending on your payment provider.

6. Exchange Policy

We offer exchanges for:

  • Damaged products
  • Manufacturing defects
  • Incorrect items delivered

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.
  • Include clear photos or videos of:
    • The product
    • The packaging
    • The shipping label

Failure to report within this period may affect the return eligibility.

8. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if eligible under this policy.

9. Refund Exceptions

Refunds may be denied if:

  • The product has been used or worn.
  • Original packaging or tags are missing.
  • The return request is made after the eligible return period.
  • The product is damaged due to improper handling by the customer.
  • The returned item is incomplete.

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider or bank, as processing times may vary.
  • If the issue persists, please contact our customer support.

11. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Orneve

📧 Email: support@orneve.com

🌐 Website: https://orneve.com